Updated Medline Guidance: Replacement, Repair & Refund Options Added

Updated Medline Guidance: Replacement, Repair & Refund Options Added
October 28, 2026

Updated Medline Guidance: Replacement, Repair & Refund Options Added

On October 24, Medline issued updated guidance on the removal, discontinuation, and market exit of Medline Brand beds, rails, mattresses, and accessories. The updated guidance includes several changes from their original October 14th notice.

Key Changes:
  • When necessary, powered use can be made for repositioning.
  • Some beds can be repaired by Medline.
  • Replacement or full or partial refund of original purchase price can be offered.
  • Repair, replacement, or refund may be available for products bought in the last five years. Products bought more than five years ago are still covered by the recall and must follow the updated instructions.
  • A new recall page:

For details, review the .

Contacting Medline:
  • To start a repair, replacement, refund, or ask questions, contact Medline Recall Customer Service, 1-800-950-0128, option 7.
  • To report adverse events to Medline: , or 1-800-950-0128, option 5.
Contacting FDA

AAHomecare has been in communication with the FDA about this recall. The FDA shared the following contacts for reporting disruptions and adverse events:

  • Disruptions in availability and shortages of medical devices can be reported directly to the Office of Supply Chain Resilience at: . This email is the right place for healthcare providers and patients to contact us regarding shortages issues.
  • In addition to contacting Medline directly, issues and adverse events with the Medline beds (or other medical products) can be reported through the FDA MedWatch program ().

AAHomecare continues to monitor the recall and keep membership informed on any new developments.