Having difficulty obtaining your home medical equipment/supplies through insurance?
We want to hear your story!
If you are having trouble obtaining the medical products your doctor prescribed to help you manage your medical needs, your story can drive change. Some of UnitedHealthcare Medicare Advantage plans are changing the way in which they are providing home medical equipment and disposable medical supplies in Georgia and North Carolina through partnership with Synapse Health. We are monitoring any access to care issues/concerns that may occur as result of this transition.
By sharing your experience, you can help us educate insurance companies and governmental agencies on the importance of protecting access to the products and services you need. Together, we can advocate for better health care solutions and make a difference.
Complete the form below to upload your video, photo, or written testimonial. We also ask that you call 1-800-Medicare (1-800-633-4227) to share your experience.
If you have any questions, please reach out to info@aahomecare.org.
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Suggested talking points to include:
- Please explain how Synapse Health has impacted your ability to obtain home medical equipment/supplies since September 1, 2024.
- Have there been any interruptions in receiving your recurring medical supplies since September 1, 2024?
- If you are having issues, how has not having access – or delayed access – to your medical products impacted your daily life and health?
- How has communications regarding your home medical equipment and/or supplies changed since transitioning to Synapse Health?
- What do you wish that others understood about the value of going through your trusted home medical equipment company for managing your medical product needs?